WE'RE HERE SO YOU HEAR
AB believes in putting its customers first. That’s why AB offers a whole range of services to ensure
you or your loved ones can count on getting the support you need. AB is your partner for life.
AB promises to...
“Good enough” isn’t when it comes to being an AB customer service representative. AB’s team is staffed by highly trained men and women who are experts on cochlear implants and troubleshooting. They’re also equipped to answer queries about insurance reimbursement, as well as general questions on cochlear implant technology and hearing. And if they can’t help you, they’ll find someone who can. Because AB’s not satisfied until you are.
When there's a problem that's affecting your hearing or the hearing of your child, minutes can seem like hours, and hours like days. So AB's customer service representatives are available Monday through Friday to provide you support when you need it.
If your system isn’t working properly because of a malfunctioning part, you have a right to expect a replacement part ASAP.
Along with everything else, AB will also help you find a cochlear implant clinic near you, send you information, and put you in touch with helpful associations and organizations—virtually anything you need to make the journey into hearing easier for you and your family.
AB's Commitment to You
 |
Get information on AB products; educational materials, resources and references; news and events; and a whole lot more. |
 |
Your internal implant is covered for 10 years; the external processor for three years. |
 |
Highly trained representatives provide immediate assistance to your needs. |
 |
AB offers a comprehensive listing of cochlear implant clinics around the world. |